Difficulty of relationship, lack of risk management training, lack of team cohesion, pride himself as a security guard, and unclear evaluation system appeared as factors that influence participants to be socialized into the workplace.
Difficulty of relationship: they struggle to communicate with other colleagues in the organization. They perceived that communication skills are the key components to establish better relationship with others. Communicating with people with higher position is hard. It’s kind of scary that I could make a mistake when working together.
If there is any way I can improve my communication skills, then I really wish to do that. Again, I think that improving communication skill is my biggest concern as a professional in this workplace (Y). Yes, I want to get along with all other colleagues here. However, I don’t know where to start and how to start communicating with others. Also, I don’t know what is expected of me at work. I need to be more social or professional?
Sometimes, I am confused of what the priority is between these two roles. I really wish to know I can do both very well (H). Lack of risk management training: The workplace provides on the job training for the employee, but the training mostly consists of office works. It is not closely related to the actual security responsibilities. The training program is deficient for them to handle accidental and incidental events.
I always have safety concerns about customers in the casino. I really need to know how to handle a dangerous situation. I know how to stop one misbehaving customers physically, what about large crowds? I don’t know… We need to know how to handle some problems with large crowds to protect the property and the customers. I don’t know, but feel like we need more training on this issue (K3)